It has got slower every month
Almost never the hardware. Usually a drive that has filled up, a dozen programs launching at startup, or a mechanical disk in a machine that expects an SSD. The last one is a genuine upgrade — the other two are free.
Slow machines, dead screens, drives that click, laptops that will not boot. Eighteen years of it, and every job diagnosed before anything gets replaced.
£45 an hour, quoted before the work starts. Most repairs are same day or next day, and if a machine is not worth fixing I will tell you that before you spend anything.
Most machines that come in have one of these six things, and only two of them need parts.
Almost never the hardware. Usually a drive that has filled up, a dozen programs launching at startup, or a mechanical disk in a machine that expects an SSD. The last one is a genuine upgrade — the other two are free.
Power, board, or screen — three very different bills. Establishing which before ordering anything is the whole job, and it is why nothing gets replaced on a guess.
Stop using it now. A drive making noise is failing while you read this, and every minute it stays powered makes recovery harder. See data recovery.
Years of dust in the fan and cooling paste that has dried out. A strip and clean, and it runs like it used to. Cheapest job on this list and one of the most common.
A cracked panel is a part and an hour. A black screen with the machine clearly running is usually the backlight or the cable — much cheaper, and worth checking first.
Pop-ups, browser hijacks, a toolbar nobody installed. Cleaned properly rather than by running one scanner, and then set up so it does not come back.
You describe the problem in whatever words you have — "it is slow", "it makes a noise", "it just stopped". That is genuinely enough to start.
The machine gets diagnosed first. That means finding out what is wrong before anything is ordered, which sounds obvious and is the step most places skip. It is also why you will not be quoted for a new drive when the real fault was a dried-out fan.
You get told what it is, what it costs, and whether it is worth doing. If a nine-year-old laptop needs £180 of parts, that is a conversation about whether to spend it, not an invoice.
Then it gets fixed, tested properly, and handed back working. £45 an hour, and no call-out charge in Luton itself.
£45 an hour, and you get a quote before any work starts. Most common jobs — a clean and re-paste, an SSD upgrade, a virus clean-up — land inside an hour or two. Parts are at cost and shown to you separately, never marked up quietly.
Not if it can be avoided, and it usually can. Data comes first: on any job where the drive is suspect, the first step is getting your files off it before anything else is attempted. If a drive has already failed, see the data recovery page.
Either. There is no call-out charge in Luton. A lot of laptop work is quicker on the bench, but anything involving a desktop, a printer or the network is usually easier at yours.
Sometimes not, and you will be told so. An SSD and more memory can make a six-year-old machine genuinely usable for another three years, which is far cheaper than replacing it. A cracked screen on a machine that is already struggling is a different answer.
Same rate and the same person everywhere, and no call-out charge anywhere in Luton. These pages just cover what each area tends to ring about.
One person does all of it, which is why nothing gets handed between departments. Start on the services page if you would rather see it all at once, or the web design page for sites and shops.
Coverage that reaches the whole building, designed by someone certified to do it.
Backup & data recoveryGetting files back, and then making sure it cannot happen twice.
Business IT supportOffice networks, Microsoft 365, security and someone who answers.
Microsoft 365Email on your own domain, licences bought right, accounts managed properly.
Logos & brandingLogos in usable formats, plus paperwork that matches the website.
Tell me what is playing up, or send me your web address. You get back one page: what is slow, what is insecure, and what Google cannot see. If the answer is that you do not need me, I will say so.