Plain English, no small print games. If anything is unclear, ask before you commit.
Last updated 5 September 2026. These terms apply to work carried out by Regan IT. They are written in plain English on purpose. If anything here is unclear, ask before you commit and I will explain it.
Regan IT is a sole trader business based in Stopsley, Luton LU2, Bedfordshire. Contact: 07904 633775, support@reganit.uk. In these terms “I” and “me” mean Regan IT, and “you” means the customer.
IT support and repairs, networking, backup and data recovery, Microsoft 365 and email, website design and build, trade-specific website systems, logos and branding, and Google Business Profile setup. Prices are published at reganit.uk/pricing.
Published prices are starting prices for the work described. Anything beyond that is quoted in writing before it starts. You will always be told the price before any work begins, and you approve it before I start. Parts are charged at cost and you approve them first. Hourly work is charged at £45 an hour with no call-out charge in Luton.
I am not VAT registered, so no VAT is charged on any of these prices.
A website is paid for once. The price is agreed in writing before any work starts, and the site is yours from the day it goes live, with the domain registered in your name.
A website can be paid for once, or spread over twelve months as set out in section 5. Either way there is no direct debit. Nothing is taken automatically and there is no mandate on your account. Payment is by bank transfer or by a card link through a regulated payment provider, named on request.
Hosting and the domain are included for the first twelve months. After that you are invoiced once a year if you want them kept running, and you are free to decline. Declining does not affect your ownership of the site or the domain.
I am not VAT registered, so no VAT is charged.
The monthly plan is available as an alternative to paying once. If you are already on it, your agreement is unchanged and these are still its terms.
Twelve payments of £49, invoiced monthly, covering hosting, your domain, the SSL certificate, email, updates and backups for those twelve months. After the twelfth payment the plan ends automatically, the website is yours outright, and you owe nothing further.
It is not credit and carries no interest or charges. Twelve payments of £49 total £588.
If a monthly invoice goes unpaid before the twelve payments are complete, I will contact you first, because payments are missed by accident far more often than on purpose. If the plan is not brought back up to date, then:
Nothing is deleted without telling you first.
If you are a consumer and we agreed the work at a distance or away from my business premises, you have fourteen days from the day we agree the contract to cancel it, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
To cancel, just tell me: a phone call, a message or an email is fine.
If you ask me to start work within those fourteen days and I do, you keep the right to cancel, but you must pay for the work already done up to the point you cancel. I will not begin work inside the cancellation period unless you have expressly asked me to, and I will confirm that request in writing so there is a record of it.
This right does not apply to business customers.
Keep it running is £60 a year. It renews the domain, the hosting and the SSL certificate. The care plan is £270 a year. It covers the same things plus email, software updates, backups, quarterly checks and two hours of changes a year.
Both are invoiced once a year, a month before they are due, and both are optional with no tie-in. Nothing stops working the moment you decline, and you keep the site and the domain either way. If you decline you become responsible for hosting and renewing the domain yourself, and I will help you move both wherever you want them.
You own your website and your domain. Domains are registered in your name, not mine. On final payment, all rights in the design, content and code produced for you pass to you, and I will hand over whatever is needed to move it elsewhere, whenever you ask, without charge.
I keep the right to mention that I built it and to show it as an example of my work unless you ask me not to, which is fine and costs you nothing.
Anything I already owned before your job, such as my own tools, templates and code libraries, stays mine, and you get a permanent licence to keep using it as part of your site.
Content, photos, prices and approvals, in reasonable time. Where work depends on something only you can provide, such as access to a domain, a hosting account or a Google listing, timescales run from when I get it. Timescales given are estimates made in good faith, not guarantees.
You confirm that any text, images or logos you give me are yours to use.
Some things depend on other companies: hosting and email through Fasthosts, invoice payments through a regulated payment provider, card payments on customers' own sites through Stripe, vehicle and MOT data through the DVLA and DVSA, and text messages through a messaging provider. I choose them carefully but I do not control them, and I am not responsible for their outages, pricing changes or decisions. Text messages, where used, are charged at cost.
I will carry out work with reasonable care and skill.
Nothing in these terms limits my liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Your legal rights as a consumer under the Consumer Rights Act 2015 are not affected by anything here.
Subject to that, my total liability for any job is limited to the amount you paid for that job. I am not liable for loss of profit, loss of business or loss of data, except where that loss is caused by my own failure to take reasonable care.
On data specifically: data recovery is never guaranteed, and I will say so plainly before starting. Where practical, I take a copy of your data before working on a machine. You remain responsible for having your own backup, and I will always tell you if you have not got one.
How I handle personal information is set out in the privacy policy. Cookies are covered in the cookie policy.
Tell me. 07904 633775 or support@reganit.uk. I would far rather fix something than have you unhappy about it. I aim to respond within two working days.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If any part of these terms turns out not to be enforceable, the rest still stands. I may update these terms, and the version that applies to your job is the one published when we agreed it.