Business email on your own domain, set up so it arrives instead of landing in junk. Plus the parts of Microsoft 365 you are already paying for and not using.
Microsoft partner and MSP, which mostly matters because licences get bought correctly and support paths exist when something is genuinely Microsoft's fault rather than yours.
Nearly always the domain rather than the mailbox, and nearly always fixable in an afternoon.
Three DNS records that tell the world which servers may send email as you. Missing or wrong, and receiving mail servers treat your invoices as suspicious. Free to fix, and the single biggest cause of mail landing in junk.
yourbusiness@gmail.com on a quote costs you credibility with exactly the customers who are comparing you against someone else. Email on your own domain comes with hosting and takes an hour.
One login, shared password, and no way to tell who sent what. It works until someone leaves, or until you need to prove what was sent and when.
Very common after staff changes. Unassigned licences bill quietly every month, and the wrong plan for what you actually do is even more common.
Which is fine until that laptop is stolen, dropped, or leaves with its owner. SharePoint or OneDrive is already in what you pay for.
A password on its own is not enough for business email in 2026, and email is the account attackers want most because it unlocks the rest by password reset. Free, and it takes ten minutes per person.
First, what you have and what you are paying for. There is usually a licence nobody uses and a plan that does not fit. That review often pays for the work.
Then the domain: mail records set up properly so your email is trusted, your own domain on every address, and the old mailboxes migrated without losing history. This is the part that fixes the junk-folder problem.
Then the accounts themselves — one login per person, multi-factor authentication turned on, shared files where they belong rather than on a desktop, and a documented way to close an account the day somebody leaves.
This normally sits alongside ongoing business support and a look at the network, because email problems and network problems are frequently the same problem.
Yes. Mail, contacts and calendars migrate across, and the old addresses can keep receiving during the changeover so nothing is missed. It is usually done over an evening or a weekend so nobody loses a working day.
Almost always missing or misconfigured SPF, DKIM and DMARC records on your domain. Those tell receiving servers that mail claiming to be from you is genuine. They are free, they live in your DNS, and getting them right is the difference between arriving and being filtered.
Not necessarily. If email is all you need, there are cheaper ways to get it on your own domain, and you should be told that. Where 365 earns its money is shared files, calendars, Teams and proper account control across several people.
Their account gets disabled the same day, their mail either forwarded or converted to a shared mailbox so nothing is lost, their files moved somewhere the business owns, and the licence released so you stop paying for it. Written down in advance so it is not improvised on the day.
One person does all of it, which is why nothing gets handed between departments. Start on the services page if you would rather see it all at once, or the web design page for sites and shops.
Slow machines, failing drives and the faults nobody else could pin down.
WiFi & networkingCoverage that reaches the whole building, designed by someone certified to do it.
Backup & data recoveryGetting files back, and then making sure it cannot happen twice.
Business IT supportOffice networks, Microsoft 365, security and someone who answers.
Logos & brandingLogos in usable formats, plus paperwork that matches the website.
Tell me what is playing up, or send me your web address. You get back one page: what is slow, what is insecure, and what Google cannot see. If the answer is that you do not need me, I will say so.