About fifteen minutes across town. Leagrave splits fairly evenly between family homes and the small shops and businesses along Marsh Road, and the two want quite different things.
£45 an hour, quoted before anything starts, and no call-out charge anywhere in Luton. For a business, being back up today usually matters more than the bill, so urgent gets treated as urgent.
Two sets of callers. Households with one machine that everything lives on, and small businesses where the computer going down stops the day.
When there is one machine behind the counter doing the orders, the invoices and the supplier accounts, it going down is not an IT problem, it is a closed day. This gets treated as urgent, and the first thing that happens is getting you working again rather than getting the machine perfect.
Handing out the password to your own network is the wrong answer, because it puts strangers on the same network as your business. A separate guest network is a half-hour job on most decent routers and it keeps the two properly apart. See WiFi and networking.
If you are sending quotes and invoices from a Gmail address, or from a domain that has never had its mail records set up, a fair proportion simply never arrive and nobody tells you. It is fixable in an afternoon and free to check. See Microsoft 365 and email.
Homework, banking, photographs and the family paperwork, all on one machine with no copy of any of it. Getting it backed up is under an hour and it is the difference between a dead laptop being annoying and being a genuine loss.
Sometimes the power supply, sometimes the battery, occasionally the board, and quite often just a stuck machine that needs draining properly rather than replacing. Cheapest possibilities get ruled out first, before anyone spends anything.
Plenty of Leagrave businesses run entirely on regulars and word of mouth, which works right up to the point someone new searches for you at nine on a Sunday. A page with what you do, where you are and a tap-to-call number starts at £245, on your own domain and yours to keep.
Leagrave is about fifteen minutes from Wigmore, and there is no call-out charge anywhere in Luton, so LU4 costs the same as anywhere else. Sundon Park, Marsh Farm and Limbury are all the same.
For a business, the order of work is deliberately different. Getting you trading again comes first, and the proper fix comes second, even if that means a temporary arrangement for an afternoon. Nobody needs the tidy solution while the till is idle.
Remote first where it works, because it is faster and cheaper. On-site where it does not, which is most things involving cable, WiFi coverage or a machine that will not power on.
Everything is diagnosed before parts are ordered, and quoted before it is started. If the sensible answer is that you do not need me, you will be told that.
Same rate and the same person for anything else that needs doing while I am there. Nothing on this list is Leagrave-only or Luton-only.
Boot failures, slow machines, screens and failing drives.
Read moreCoverage that reaches the whole building, designed not guessed.
Read moreFor offices too small for an IT department.
Read moreGetting files back, then making sure it cannot happen twice.
Read moreEmail on your own domain that arrives instead of landing in junk.
Read moreSites and shops, from £245.
Read moreLogos in every format you will actually be asked for.
Read moreYes, all of Leagrave, Sundon Park, Marsh Farm and Limbury, and there is no call-out charge anywhere in Luton.
Same day wherever I can manage it, and business outages get priority over general tidying-up jobs. Ring rather than email so it reaches me straight away.
Yes, and you should. A separate guest network keeps customers away from your own computers and takings, and on most business routers it is a half-hour job.
£45 an hour, quoted before the work starts, with no call-out charge and no charge for diagnosing it. Parts are at cost and you approve them first. Most straightforward repairs land inside an hour or two.
Based in Wigmore and out from there. Computer repair across Luton covers the lot, or just ask if your area is not listed — the answer is usually yes.
Tell me what is playing up, or send me your web address. You get back one page: what is slow, what is insecure, and what Google cannot see. If the answer is that you do not need me, I will say so.