It has got slower every year
Usually a failing drive or a machine full of things starting themselves, not old age. Often the cheapest job on this page and the one that makes the biggest difference. See PC and laptop repair.
Someone who comes to the house, fixes it, and explains what was wrong without making you feel daft for asking.
Eighteen years in IT, on your doorstep. £45 an hour, no call-out charge in Luton, and a straight answer about whether a machine is worth spending money on before any money gets spent.
Almost never anything exotic. Nearly always one of these.
Usually a failing drive or a machine full of things starting themselves, not old age. Often the cheapest job on this page and the one that makes the biggest difference. See PC and laptop repair.
Diagnosis first, before any parts are ordered. You are told what is wrong, what the options cost, and whether it is worth doing.
Rarely fixed by buying another router. Usually placement, channels or one badly configured extender making things worse. See WiFi and networking.
Often recoverable if the drive still spins. You get the honest odds first, and you will not be charged more than the files are worth. See backup and data recovery.
If they had remote access, closing the window is not enough. Accounts, passwords and banking need checking properly. Ring sooner rather than later.
Files moved across, email working, printer found, and the old machine wiped properly before it leaves the house.
Standard support for Windows 10 ended in October 2025. That does not mean your computer has stopped working, and it does not mean you have to replace it tomorrow, but it does mean it is no longer getting security patches unless you have taken a step to keep them.
Microsoft has extended consumer Extended Security Updates, and you can now enrol at any point until the programme finishes on 12 October 2027. That is a year more breathing room than most people think they have, and it is worth knowing before rushing into anything.
Before accepting that a machine cannot run Windows 11, it is worth actually checking. On a great many PCs the only requirement that fails is TPM, and it is simply switched off in the BIOS by default. Turning it on and re-running the check often makes the official free upgrade available, with full security features and no workaround involved.
Where a machine genuinely will not qualify, there are choices, and they get explained properly: enrol for updates, upgrade in an unsupported configuration and understand what you are giving up, or replace it. What comes first in every case is a backup, because far more people lose photos during an upgrade than to a virus.
If you would rather somebody just looked at it and told you which of those applies to your machine, that is a phone call and it costs nothing. There is also a full guide to the Windows 10 change if you would rather read it through first.
In your own words. There is no script and no ticket number, and quite often it can be sorted there and then on the phone at no charge.
Remotely if that suits, or at the house. You are told what is wrong and what each option costs before anything is bought or started.
You are shown what changed and what to watch for. £45 an hour for the time it actually took, and nothing for the travel.
See the prices page for the full list, including websites and Google listings.
No call-out charge in Luton or Dunstable. Further afield is a planned visit at the same hourly rate.
Home ground, and usually same day.
LutonBased here, so visits are quick.
LutonAcross town and no call-out charge.
BedfordshireAlso no call-out charge.
HertfordshireA planned visit at a time that suits.
HertfordshireBooked rather than same day.
Also covering Caddington, Wheathampstead, St Albans, Leighton Buzzard, Hemel Hempstead and Milton Keynes. If your town is not listed, ask anyway — the answer is usually yes.
Yes, that is most of what I do for home clients. Luton and Dunstable carry no call-out charge, so you pay £45 an hour for the work and nothing for the travel. Evenings and Saturdays are normal working time rather than a premium.
It is not receiving security patches unless you have enrolled in Extended Security Updates, which Microsoft has now extended to 12 October 2027. Before assuming your machine cannot run Windows 11, it is worth checking: on a lot of PCs the only failed requirement is TPM, and it is simply switched off in the BIOS. Turn it on and the official free upgrade often becomes available.
Often, and it is usually cheaper than people fear. Diagnosis comes first and you get a straight answer, including when the answer is that an eight-year-old machine is not worth £180 of parts. That advice is free and it earns nothing, which is rather the point.
Frequently, yes. If the drive still spins there is a good chance. You will be told honestly what the odds are before anything is spent, and you will not be charged £400 chasing files worth less than that. See backup and data recovery.
Yes. If you leave not understanding what was wrong, the job was only half done. That includes writing things down where it helps, and it includes not making anybody feel stupid for asking.
Very often what is needed, and it is done patiently. Setting up a machine so an older relative can actually use it, getting them off something unsupported, or just showing them the same thing a third time without sighing.
Yes, and it is a common call. If somebody has had remote access to your machine, that needs dealing with properly rather than just closing the window: accounts, passwords, banking and what was actually taken. Ring sooner rather than later on this one.
Tell me what is playing up, or send me your web address. You get back one page: what is slow, what is insecure, and what Google cannot see. If the answer is that you do not need me, I will say so.